Eden Gardens Homeowner Portal

Everything you need to know as an Eden Gardens Homeowner

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Section 1

Homeowner Responsibility Guide

Roles, Responsibilities, and Contact Guidance

This guide is a quick reference for who handles common homeowner, community, management, and builder warranty issues.

How to Use This Guide

Start by identifying the issue type, then contact the party best positioned to help.

Quick Reference

Issue Type

Who to Contact

Contact Info

HOA/POA matters, gate access, amenities, community-program landscaping, irrigation, internet, and daily trash

HOA/POA

rachel.wood@castlegroup.com

Routine maintenance, pool service, rentals, guest issues, and service coordination

Property Management

Orange Realty:

Darryl Jenkins, (321) 525-3502, darryl@orangereality.pro

Ness Vacation Homes:

Itchik Brody, (407) 569-8118, Info@nessvacationhomes.com

VIP Kosher Villas:

Huvie Elefant, (407) 378-8244, huvie@vipkoshervillas.com

Builder warranty items and continuing builder/developer obligations

Builder/Developer

Warranty@edengardensorlando.com

Who to Contact First

Use the following contact path as a starting point.

HOA/POA: Community issues, entry gate access, amenities, community-program landscaping, irrigation, internet, daily trash pick-up, community manager matters, and other HOA/POA-wide services. Contact: rachel.wood@castlegroup.com
Property Management Companies: Routine maintenance, pool service, rental and guest issues, service requests, and day-to-day management.
Builder/Developer: Only warranty-covered construction issues, unresolved original installation deficiencies within the applicable warranty period, or other continuing builder/developer obligations that are clearly assigned to the builder/developer. Builder’s Warranty Contact: Warranty@edengardensorlando.com

If you are unsure, start with the HOA/POA or a participating property management company.

General guidance: HOA/POA handles community services and amenities. Property management handles home-level maintenance, rental, guest, and service issues. Builder/developer handles warranty-covered construction matters.

1. HOA / POA Responsibilities

HOA/POA oversees community services, amenities, and POA-covered owner-facing services.

Typical HOA/POA items:

Typical HOA/POA items

Community manager coordination
Internet service
Daily trash pick-up
Community-program home landscaping
Common-area landscaping and irrigation
Entry gate access and maintenance
Eruv maintenance
Park, basketball, tennis access and maintenance
Common-area lighting
Association vendors, contracts, budgeting, and reserves

Generally, not HOA/POA

Interior home repairs
Owner appliances or equipment
Private landscaping outside the community program
Rental management
Tenant-caused cleaning or maintenance
Personal property damage
In-home cable or internet equipment and wiring
Owner negligence or lack of maintenance

2. Homeowner Responsibilities

Homeowners are generally responsible for the care and maintenance of the individual home unless assigned elsewhere.

Typical homeowner items

Interior maintenance and repairs
HVAC systems and servicing
Plumbing fixtures and leaks inside the home
Appliances
Electrical systems inside the home
Keeping the property clean and sanitary
Routine maintenance and preventive care
Pest control inside the home
Replacing consumable items (light bulbs, filters, batteries, etc.)
Reporting maintenance issues promptly
Dryer vent and lint maintenance
Compliance with HOA/POA rules and community standards
Ensuring guests and tenants comply with community rules
Maintaining homeowner insurance coverage
Monitoring for water leaks, mold, or damage
Maintaining private outdoor areas if not otherwise assigned
Payment of association dues, assessments, and utility obligations

Additional items for rental homeowners

Ensuring tenants follow all community rules
Damages caused by tenants or guests
Coordination with property management companies
Maintaining required rental licenses or registrations
Compliance with occupancy and rental restrictions

3. Property Management Company Responsibilities

Property management companies handle day-to-day operations, maintenance coordination, and rental support for participating homes.

Typical property management items:

Typical property management items

Guest and tenant communication
Bookings, reservations, check-in, and check-out
Housekeeping coordination
Routine inspections and guest-readiness
Maintenance vendor coordination and work orders
Emergency dispatch and service coordination
Rental issue and complaint management
Rental policy compliance
Trash coordination during guest stays
Pool maintenance and spa service, if applicable
Vendor scheduling and access
Rental revenue collection and remittance, if applicable

Generally, not property management

Structural defects
Builder warranty obligations
Long-term capital replacements unless authorized
Pre-existing construction deficiencies
Owner personal belongings
Insurance claim determinations
HOA/POA enforcement actions
Damage caused by owner misuse or neglect

4. Builder / Developer Responsibilities (Eden Gardens)

Builder/developer responsibility is generally limited to original construction obligations, warranty-covered items, and continuing obligations assigned by applicable documents.

Typical builder/developer items:

Typical builder/developer items

Construction of homes and community infrastructure
Warranty-covered construction defects
Structural warranty items
Original installation deficiencies within applicable warranty periods
Major system defects covered under builder warranty terms
Completion of unfinished developer obligations, if required
Compliance with approved construction plans and specifications
Infrastructure turnover obligations required by applicable documents or approvals

Generally, not builder/developer

Routine maintenance
Wear and tear
Damage after homeowner occupancy
Lack of homeowner maintenance
Guest or tenant damage
Post-closing modifications
Non-warranty issues outside warranty periods
Deferred maintenance by owners or management companies

5. General Responsibility Guidelines

Reporting Issues

Send issues to the party best positioned to address them. Unless the matter is clearly a builder warranty item, start with the HOA/POA or property management company.

Emergency Situations

For life-safety emergencies, active flooding, fire, gas leaks, or major hazards:

Contact emergency services if needed.
If the home is in a management program, contact the property management company; otherwise contact the appropriate service provider or authorized vendor.
Notify the homeowner as soon as practical.

Warranty vs Maintenance

Not all issues are warranty items. Normal wear and tear, environmental conditions, lack of maintenance, and tenant-related damage are generally not builder responsibilities.

Rental Properties

Rental homes may have additional operating procedures, inspections, and maintenance coordination requirements.

6. Important Disclaimer

This document is provided for informational purposes only. It does not create legal obligations beyond those contained in the governing documents, executed agreements, applicable warranties, or governing law.

Responsibilities may vary based on:

Governing documents
Individual homeowner agreements
Management contracts
Builder warranty terms
Applicable laws and regulations

If there is a conflict, the governing documents and executed agreements control.

Section 2

Eden Gardens Homeowners Association
Valet Trash Collection Policy and Process
Purpose
The purpose of this communication is to clarify the Trash Collection Policy and Process. This will assist in maintaining our community’s appearance, sanitation, safety, and proper use of the Association’s valet trash collection service.
Valet Trash Requirements
All household trash placed out for valet collection must be:
Bagged and tied in the bin.
If the bin continues to fill and there are additional bags that are not fitting in the provided bin, a second garbage bin will need to be ordered. The order form can be found on TownSq under Documents>Trash Bin Form.
Cardboard boxes must be broken down.
Bulk household items such as furniture, mattresses, or appliances that require separate pick up; please contact the POA Property Manager via email or submit a TownSq request. The vendor will then be contacted to pick up items at your home at their earliest convenience. If the item is requested for pick up on Saturday or Sunday, your request will not be addressed until the following business day, Monday, unless this Monday is a holiday.
The following are not permitted:
Loose trash or unbagged trash.
Open, leaking, or torn bags.
Trash placed directly on lawns, sidewalks, driveways, streets, common areas, or landscaped areas. (Holidays will be addressed separately)
CONSTRUCTION MATERIAL IS NOT CONSIDERED HOUSEHOLD TRASH AND WILL NOT BE PICKED UP. These materials include construction materials, hazardous materials, paint, or chemicals.
Trash that creates odor, staining, pests, litter, or any nuisance condition.
Owner Responsibility
Owners are responsible for compliance with all tenants, guests, occupants, and invitees of their property. Owners are also responsible for cleaning up any trash, debris, stains, odors, or nuisance conditions caused by trash placed on their property.
Missed Collection
If trash is not collected due to improper placement, improper bagging, prohibited materials, overflow, or any other reason, the owner or occupant must remove the trash from public view and properly dispose of it at the trash enclosure.
Enforcement Policy
The Association is going to begin enforcing this policy in accordance with its governing documents, adopted rules, and applicable Florida law.
Enforcement Structure
First offense: Courtesy notice / written warning.
Second offence within a twelve-month period: The owner will be charged a $15.00 fine.
Third Offence: The owner will be charged a $100.00 fine.
Repeat or continuing violations: Additional fines may be considered in accordance with the Association’s fine schedule and governing documents.

Section 3

Good afternoon, Eden Gardens Residents,
Please read through this entire message as it holds important information regarding our irrigation system at Eden Gardens.
We are aware of the ongoing irrigation issues throughout the community and have been discussing solutions that best meet our needs, both short term and long term. This includes common areas as well as individual lots. This has been an ongoing issue for a couple of months, with the most recent weeks being the most negatively impactful on our community,
The overall problem stems from declining irrigation water pressure that is being provided to Eden Gardens by Toho Water Authority. We have been experiencing a decline in water pressure in our irrigation system due to the current drought conditions, which has lowered the water pressure PSI from Toho Water, along with additional factors such as irrigation systems running simultaneously with new surrounding neighborhoods each night. Toho has strict watering guidelines, including, but not limited to, the days that Eden Gardens is allowed to water the vegetation.
PSI (per square inch) is a unit of pressure representing one pound force exerted over an area of one square inch. The average/preferred PSI required for landscaping is between 40- 50. Our initial PSI at Eden Gardens was 40 when the project began, but the PSI began to drop from Toho over the last several months, with the most recent reading at 25 PSI. This is the primary cause of the poor irrigation. The result of this poor pressure is that some of our irrigation heads simply do not have enough water pressure to pop up out of the ground. The pressure issue is further exacerbated when owners manually turn on HOA owned and maintained valves, to add water to their own homes. These actions create even more pressure issues as can be expected. This, in turn, has caused Yellowstone an enormous amount of effort to test and report the various zones and to make modifications to the time zones, only to find that their testing was inaccurate because there were zones which were manually, and illegally, tampered with. These actions cause more homes to be running in the same time zone as other homes, which is more than our system can handle at a time.
As previously stated, we are still in drought season, so much so that the County has issued a burn ban, to prevent fires, and will continue to be for the next several weeks until the daily rain showers begin. Due to below-normal rainfall in our region, we are experiencing extreme to severe drought conditions. The St. Johns River Water Management District has declared a Modified Phase III Extreme Water Shortage. All irrigation water is a supplemental water supply, and watering times must be used within County guidelines to avoid Toho imposed fines.
Please be advised that It is strictly prohibited to manually turn on HOA owned and controlled irrigation valves, and certainly not to modify them, as this can negatively impact water pressure for other homes within your zone and may ultimately cause damage to the overall irrigation system in our beautiful community. Please take note that, effective immediately, the POA will issue fines, as approved in the HOA Docs, to homeowners whose lots are found to be manually operating their irrigation valves. We kindly ask for your cooperation in helping us maintain the integrity of the community’s irrigation system. We appreciate your understanding.
Please know that we are, and have been actively working with our irrigation vendor to address these challenges. Both short-term adjustments and long-term solutions are currently being evaluated to help improve overall system performance and ensure the health of our landscaping.
We appreciate your patience and understanding as we work through these conditions and will continue to provide updates as more information becomes available.
Kind Regards,
Castle Management
Thanks.

Section 4

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Section 5